Shipping Policy

Rue Velour currently ships exclusively within Canada and USA. Each order is carefully prepared and dispatched with attention to detail, reflecting the quality and purpose behind every piece we create.

Orders are typically processed within 2 to 3 business days, excluding weekends and holidays. Once shipped, you’ll receive a tracking number via email so you can monitor your package’s journey from our studio to your door.

Standard delivery times within Canada range from 2 to 7 business days, depending on your location. During promotional periods, high demand launches, or unforeseen delays (such as weather conditions or carrier issues), delivery times may vary slightly.

Shipping rates are calculated at checkout and depend on your location and package weight. Occasionally, we may offer free shipping promotions be sure to subscribe to our newsletter for updates.

If your order is delayed, lost, or arrives damaged, please contact us at info@ruevelour.store. We will work with the carrier to investigate and resolve the issue as quickly as possible.